Purchase terms for domain names

1. Seller

Diveo AB (org. no. 556883-9293, Stockholm, Sweden) owns the domain names offered on these pages and sells them directly to you, with no broker or escrow. These terms apply when you buy a domain name from us, by card or by invoice.

2. Price and VAT

Prices are in Swedish kronor excluding VAT; VAT is added as below, and you see the VAT and the total before you order. The price shown is the price by card, and paying by invoice gives a discount when paying by invoice, shown in kronor. VAT: 25 % Swedish VAT for buyers in Sweden and for private persons, in and outside the EU; no Swedish VAT for a company in another EU country whose VAT number the EU’s VIES confirms (reverse charge), and none for a company outside the EU that gives its VAT or registration number.

3. Payment

By card, you pay through Stripe when you order, and get a VAT invoice marked as paid. By invoice, you first confirm your email address; we then send the invoice, payable within its terms. The domain is reserved for you until the due date plus 7 days. An invoice order not confirmed within 24 hours is cancelled.

4. Delivery

Within 3 business days of receiving your payment we send you the transfer code (auth code) or the registrar’s instructions for a change of holder. You carry out the transfer with the registrar of your choice. The purchase is complete when the domain is registered to you or your registrar.

5. Reversed payments

If a payment is reversed, charged back or not received, we may cancel the purchase. You must then transfer the domain back to us, or hand over its transfer code and accept a change of holder, within 14 days, at your own cost.

6. Right of withdrawal (consumers)

If you buy as a consumer you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act, from the day the purchase is made. You can agree when you order that the transfer may start within that period; you then lose the right once the domain has been transferred to you. Without that consent we wait until the period has passed before we send the transfer code. To withdraw, write to us through the contact form on the domain’s page. If you withdraw, you get the whole amount back.

7. Cancellation when you buy as a business

If you buy as a business, that is with an organisation number or a VAT number, the purchase is binding once you have ordered. If you still want to cancel it, you can do so for a cancellation fee of 5 % of the domain’s price excluding VAT when paying by invoice, plus VAT where the purchase carries VAT. The fee is the same however you pay. If you have paid, you get the rest back by the same means of payment you used, within 14 days. If you have received the invoice and not paid it, we credit it except for the fee, which you then pay. If we have already sent the transfer code, we cancel only if the domain is still registered to us or is transferred back to us. The fee is never charged when we cannot deliver the domain or cancel the purchase ourselves, when you have paid too much or twice, or in any other case where the law entitles you to the whole amount back. We then refund everything. If you buy as a consumer we never charge a cancellation fee: if we cancel the purchase at your request, you get the whole amount back.

8. Law and disputes

Swedish law applies to the purchase. A dispute is settled by a Swedish general court. A consumer may also turn to the National Board for Consumer Disputes (ARN).